Restaurant Supervisor

Job Category : Food & Beverage Requisition Number : PMFOO002919 Showing 1 location Job Details

Description

Supervisory Responsibilities :

Directly or indirectly supervises associates and / or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws.

Responsibilities include but are not limited to : interviewing, hiring, and training associates; planning, assigning, and directing work;

appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Essential Job Functions :

• Assist in the selection, supervision, development, appraisal, counseling, and disciplinary action of departmental associates.
• Must be able to work in a fast paced and customer service oriented environment; to perform duties under pressure and meet deadlines in a timely manner.
• Work as a part of a team as well as complete assignments independently; take instructions from Managers and exercise problem solving skills.

Observe diners to respond to additional requests.

• Maintains communication with Chef. Understands menu prior to opening and is aware of changes during service; be familiar with daily specials, wine list, cocktails and bar.
• Be knowledgeable of all menu items, garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.
• Check food before serving it to ascertain that appearance, temperature and portions are correct.
• Controls operation of his / her restaurant. Insures proper execution of service between team members.
• Complete opening / closing duties. Close servers paperwork at the end of the shift. Responsible or his / her bank. All completed paperwork given to Night Audit.

Responsible for insuring that checks are closed to correct account.

• Awareness of hotel functions and special events. Know locations of all outlets and services.
• Knowledgeable on computer terminal, POS System and Time & Attendance System.
• Insure restaurant team follows AURO Hotels and Brand Standards and policies and procedures with regard to the sequence of service in the restaurant.
• Display friendly hospitable greeting and seating guests. Seat and present guest with clean menus. Seat all stations equitably assuring equal distribution of parties.
• Keep reception area clean and neat.
• Answer phone properly and promptly giving name of restaurant and identifying self.
• Check that tables are properly set, side stations kept clean, and all side work is properly and completely done.
• Know and understand all complimentary and coupon policies and keep record in order.
• Handle initial guest complaints and inform Manager on Duty, immediately. Report all incidents to Manager.
• Assure smooth transition at shift change remaining on duty until relief is present.
• Circulate stations making sure guests are getting proper service and all associates are in stations and providing exceptional guest service.
• Must be able to do any requirements for the following jobs ? Food Servers, Bus Persons, and Host / Hostess. Must help staff when needed, by bussing tables, serving food, opening wine, etc.
• Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.*

Qualifications

Skills

Behaviors

Preferred

Innovative : Consistently introduces new ideas and demonstrates original thinking

Loyal : Shows firm and constant support to a cause

Team Player : Works well as a member of a group

Leader : Inspires teammates to follow them

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Goal Completion : Inspired to perform well by the completion of tasks

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Bachelors or better.

Experience

Licenses & Certifications